Refunds and cancellations

Eligibility, timeframes, and how deposits are handled for audit engagements.

Scope

This policy applies to paid professional engagements with EnergiComms Digital for energy usage billing audits, tariff schedule reviews, and meter reconciliation. The website itself does not sell products or take online checkout payments.

Eligibility for refunds

  • Full refund of amounts paid if we cancel the engagement before substantive work begins, or if you cancel in writing before we confirm kickoff and before any deposit is applied to commenced work.
  • Partial refund may apply if you cancel after kickoff but before delivery, reflecting fees for hours and analysis already completed. Completed milestones (for example a finished meter table delivered early) are non-refundable.
  • No refund after the findings memo or final deliverable has been issued, except where we agree in writing that the deliverable failed to meet the accepted written scope.

Timeframe to request

Refund requests must be emailed to hello@energicomms.digital within 14 days of the event giving rise to the request (cancellation confirmation or delivery date, as applicable).

Non-refundable items

  • Third-party costs we incur at your written request (for example courier of physical meter registers)
  • Work already delivered under a partial milestone
  • Deposits after substantive reconstruction of billing cycles has begun, except as adjusted under the partial-refund rule above

Process

  1. Email hello@energicomms.digital with the engagement reference, reason, and preferred contact number.
  2. We confirm receipt within two business days and outline the refund calculation.
  3. Approved refunds are returned via the original payment method within 14 business days of approval.

Cancellations and rescheduling

You may reschedule a planned site visit once without fee if you give at least three business days’ notice. Shorter notice or a no-show for a confirmed Penang-area visit may incur a visit fee of RM 350 to cover travel time already allocated.

Work already started

Once worksheet reconstruction of nominated billing cycles has started, cancellation converts to a partial fee for work performed, documented in a short status note.

Deposits

Commencement deposits (typically 40% on engagements above RM 3,000) are credited to the final invoice. Unused deposit balance after a permitted cancellation is refunded under the rules above.

Exceptions

We do not sell physical goods, software licences, or course seats; those categories are omitted because they are not part of our offer. Statutory rights under Malaysian consumer law remain unaffected where they apply.